Shipping & Returns
All Pots and Plants:
• There is no refund policy for pots and plants since all such products are natural or unique. In case order has been placed and If the order has been dispatched. we cannot refund your amount.
• If you wish to cancel your order, please contact our customer service by phone, message or WhatsApp on the number provided. As we try to process orders immediately it may not always be possible to prevent an order form being dispatched. • An item cannot be returned for a refund if it has already been ready for delivery and received by the recipient.
• All pots without plants can be returned within 14 days of the purchase. Item will be returned only after inspecting for any damage or any alteration made after purchase. All other items (except pots and plant).
• 14 days return policy. Any item for return should be in good condition without and physical damage. Any damage noticed after delivery must be reported within 24 hours from delivery with a photo proof and report through the Contact-Us or WhatsApp or by email at firstname.lastname@example.org.
In Kuwait Deliveries are made 7 days a week, we accept same-day deliveries up until 11 AM if the stock is available in our order processing warehouse.
Terms & Conditions
Terms & Conditions
These online shopping terms and conditions apply to all orders which you, the customer, place using this website.
Orders for Delivery Outside the KUWAIT
Unless otherwise specified the materials on this website are directed for delivery only within KUWAIT. We do not represent that any item referred on this website is appropriate for use or available in locations outside the KUWAIT. If you choose to access this website from locations outside the KUWAIT area you are responsible for compliance with local laws if and to the extent local laws apply.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this website only with the involvement of a parent or guardian.
Colors, Specifications and Dimensions of Products
We have made every effort to display the colors, specifications, and dimensions of items on the website as accurately as possible. The colors you see will depend on the resolution of your monitor; we cannot guarantee that your monitor's display of any color will reflect accurately the color of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice. For example, the bouquets are subject to seasonal availability of flowers.
Availability of Items and Substitution
We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either:
Offer you an alternative item of equivalent quality and price if this is possible; or
Cancel the item from your order and give you a full refund in respect of that item. or
If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.
You will need to register with us to purchase items using this website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.
Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the "My Account" area of the website.
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name, address, Email address). For details on how we use this information, please read our Privacy Statement.
To fulfill our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications which need to be in writing.
The contract between us
When you place an order to purchase items using our website, We will confirm receipt of your order by sending you an email summarizing the details of your order ("Order Confirmation E-mail").
Products are invoiced in KD at the prevailing price as of the time you place your order. Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either confirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. Our price may vary from different dealers and according to the shipment price. We never accept any comparison of online price with any store price, as the online price will be exclusive for online purpose.
We accept payment via Credit Card, Debit Card and KNet
Unfortunately, we do not accept cheques or cash at the moment.
When you place your order, our system automatically asks your card issuer for authorization for this amount. If we get a valid authorization, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details, and debit of payments does not constitute our acceptance of your order.
Please note that we cannot guarantee the security of data when you send us by Email. Accordingly, please do not send us payment information using Email. For details of the security measures we employ, please read our Privacy Statement.. Unless we are fraudulent or negligent, we will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide to us when placing an order.
Deliveries are made 7 days a week, we accept same-day deliveries up until 11 AM if the stock is available in our order processing warehouse.
The information contained in this website/mobile application is for general information purposes only. The information is provided by Home and Garden and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website/mobile application.
Through this website/mobile application you can link to other websites/mobile applications which are not under the control of Home and Garden. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website/mobile application up and running smoothly. However, Home and Garden takes no responsibility for, and will not be liable for, the website/mobile application being temporarily unavailable due to technical issues beyond our control.
Note: Images Are For Representation Purpose Only, Actual Product May Differ.